Refund & Cancellation Policy

At The Ethnic World, customer satisfaction is important to us. We understand that there may be situations where an order needs to be cancelled or assistance is required after delivery. This Refund & Cancellation Policy explains how cancellation requests, refunds, replacements, and related enquiries are handled.

Our objective is to maintain a fair, transparent, and customer-friendly process while protecting the interests of both our customers and our business. We encourage you to read this policy carefully before placing an order.

If you are placing your first order, we also recommend reviewing our How To Order guide to better understand the complete ordering process before confirming your purchase.

Our Refund & Cancellation Policy

Every refund or cancellation request is reviewed individually based on the order status, product type, and the circumstances of the request.

Refunds, cancellations, or replacements may not be available in every situation. The final decision depends on factors such as whether the order has already been processed, packed, dispatched, delivered, or customised specifically for the customer.

Our team always aims to provide a fair resolution while maintaining transparency throughout the process.

Order Cancellation

If you need to cancel your order, please contact The Ethnic World as soon as possible after placing it. Early communication gives us the best opportunity to review your request before the order moves to the next stage of processing.

Cancellation requests are reviewed based on the current status of the order. Once an order enters the packing or dispatch process, cancellation options may become limited.

If you need assistance regarding your order, please feel free to contact our customer support team. We will review your request and guide you through the available options.

Cancellation Before Dispatch

If your order has not yet been dispatched, you may request cancellation by contacting our team as early as possible.

Before approving a cancellation request, we may verify:

• Your order details.
• The current processing status of the order.
• Whether the products have already been packed for dispatch.
• Whether any customisation or special order processing has already begun.

If the cancellation request is received before dispatch and meets our policy requirements, the order may be cancelled according to the applicable terms.

For questions regarding payment methods or payment confirmation, please visit our Payment page.

Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible because the shipment has already been handed over to the logistics partner for delivery.

If you wish to cancel an order after dispatch, please contact our customer support team immediately. We will review your request based on the current shipment status and advise you on the available options. Approval of such requests depends on the stage of delivery and the applicable policy.

To understand how orders are packed, dispatched, and delivered, please visit our Shipping & Logistics Partners page.

Refund Eligibility

Refund requests are reviewed individually after considering the nature of the issue and the current status of the order. Our goal is to provide a fair and transparent resolution while ensuring that every request is handled responsibly.

A refund request may be considered in situations such as:

• The order is cancelled before dispatch and meets our cancellation requirements.
• The customer receives an incorrect product that differs from the confirmed order.
• The product arrives with significant damage caused during transportation.
• The delivered product has a verified manufacturing defect.
• Any other situation where a refund is considered appropriate after review by our customer support team.

Supporting information such as photographs, videos, or order details may be requested to help us review your claim accurately.

Non-Refundable Situations

To maintain fairness for all customers, refunds may not be available under certain circumstances.

Examples include, but are not limited to:

• Cancellation requests submitted after the order has been dispatched, unless otherwise approved.
• Products damaged due to improper handling, washing, alteration, or misuse after delivery.
• Minor colour variations caused by screen settings, photography, or lighting conditions.
• Products that match the confirmed order but are no longer required by the customer.
• Incorrect delivery information provided at the time of ordering.
• Customised, stitched, altered, or specially prepared products.
• Wholesale or bulk orders where refund restrictions were agreed before order confirmation.

If your order was placed using Cash on Delivery (COD), the cancellation or refund process may differ depending on the order status. Please refer to our dedicated Cash on Delivery Policy for more information.

For the general terms that apply when placing an order on our website, we also recommend reading our Terms & Conditions.

Damaged or Incorrect Products

We make every reasonable effort to ensure that every order is carefully inspected before dispatch. However, if you receive a product that is damaged during transit or does not match your confirmed order, please notify The Ethnic World as soon as possible after delivery.

To help us review your request efficiently, we may ask you to provide:

• Your order number.
• Clear photographs of the product received.
• Photographs of the outer packaging, if it appears damaged.
• A brief description of the issue.

Providing complete information helps our team investigate the issue more quickly and determine the most appropriate resolution.

To understand how orders are packed, dispatched, and delivered, please visit our Shipping & Logistics Partners page.

Replacement Requests

If your request is approved after review, we may offer a replacement where appropriate and subject to product availability.

Replacement requests are generally considered for situations such as:

• The wrong product was delivered.
• The product has a verified manufacturing defect.
• The product was significantly damaged during transportation.
• The delivered item does not match the confirmed order.

Each replacement request is reviewed individually. Approval depends on the nature of the issue, the supporting information provided, and our policy requirements.

If a replacement is not possible due to product availability or other operational reasons, our team will discuss the available resolution with you.

Refund Processing

When a refund request is approved, it will be processed using the original payment method wherever reasonably possible. The exact refund method may vary depending on how the order was paid.

Before processing a refund, our team may complete the necessary verification to confirm the order details, payment status, and the reason for the refund request.

If additional information is required during the review process, we may contact you using the details provided with your order.

For information about available payment methods, please refer to our Payment page.

Refund Timeline

Refund processing time may vary depending on the payment method used, banking procedures, and the outcome of the refund review.

While we always aim to process approved refund requests as efficiently as possible, the time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

If you have questions regarding the status of an approved refund, please contact our customer support team. We will be happy to provide an update whenever possible.

For international orders, refund requests may also be subject to additional verification depending on the payment method and destination country. Customers outside India can find more information on our International Buyer page.

Customer Responsibilities

Customers play an important role in helping us process refund, replacement, and cancellation requests efficiently. Providing accurate information and reporting any issues promptly allows our team to review each request fairly and without unnecessary delays.

To help us assist you, please ensure that you:

• Provide correct billing and delivery information when placing your order.
• Review your order details carefully before confirming your purchase.
• Inspect your shipment upon delivery.
• Report damaged, incorrect, or missing products as soon as reasonably possible.
• Provide supporting photographs or relevant information whenever requested during the review process.
• Cooperate with our customer support team throughout the verification process.

Failure to provide the required information may delay the review of your request or affect the available resolution.

Need Help?

If you have any questions regarding order cancellations, refunds, replacements, or the status of your request, our customer support team is here to help.

Please visit our Contact Us page to get in touch with us. We will review your enquiry and provide guidance based on your order and the applicable policy.

If you have general questions about placing an order, payment methods, shipping, or delivery, you may also find useful information on our Frequently Asked Questions (FAQ) page.

Related Information

For a better understanding of our ordering process and customer policies, we recommend reviewing the following pages:

• About Us – Learn more about The Ethnic World and our wholesale business.
• Terms & Conditions – Read the general terms that apply when using our website and placing an order.
• Privacy Policy – Understand how we collect, use, and protect your personal information.
• How To Order – Follow our step-by-step ordering guide before placing your order.
• Payment – View available payment methods and payment guidance.
• Cash on Delivery (COD) Policy – Learn about COD eligibility, payment at delivery, and customer responsibilities.
• Shipping Rate – Read about shipping charges, delivery information, and estimated transit times.
• Shipping & Logistics Partners – Learn how orders are packed, dispatched, tracked, and delivered.
• International Buyer – Important guidance for customers ordering from outside India.
• Frequently Asked Questions (FAQ) – Find answers to common questions about orders, payments, shipping, and customer support.

Our Commitment

At The Ethnic World, we are committed to providing a fair, transparent, and customer-focused approach when handling cancellation, refund, and replacement requests. Every enquiry is reviewed individually with the aim of reaching an appropriate resolution based on the specific circumstances of the order.

We continuously improve our ordering, shipping, and customer support processes to provide a reliable shopping experience for wholesale and retail customers across India and around the world.

Thank you for choosing The Ethnic World. We appreciate your trust and remain committed to delivering quality Indian ethnic wear with professional service, transparent communication, and dependable customer support.