Terms Conditions

Terms & Conditions

Welcome to The Ethnic World. These Terms & Conditions govern your access to and use of our website, products, services, and wholesale purchasing process. By browsing this website, creating an account, submitting an enquiry, requesting product information, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

The Ethnic World is committed to providing a transparent, secure, and reliable buying experience for retailers, wholesalers, boutique owners, resellers, distributors, and international buyers. These terms define the rights, responsibilities, and obligations of both our customers and our business while using this website or purchasing our products.

These Terms & Conditions should be read together with our Privacy Policy, Shipping Rate, Refund & Cancellation Policy, Cash on Delivery Policy, and other applicable policies available on our website. Each policy explains a specific part of our business practices and forms an important part of your overall agreement with The Ethnic World.

Acceptance of Terms

By accessing or using this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations. These terms apply to every visitor and customer, whether you are simply browsing our collections, making an enquiry, registering an account, or purchasing products through our website.

These Terms & Conditions apply to:

Retailers purchasing products for resale.
Wholesalers placing bulk orders.
Boutique owners and fashion stores.
Online sellers and resellers.
Distributors and importers.
International buyers.
All visitors accessing this website.

If you do not agree with any part of these Terms & Conditions, you should discontinue using this website and our services.

We may revise these Terms & Conditions whenever necessary to reflect changes in our business operations, legal requirements, website functionality, or customer services. Any updates become effective immediately after they are published on this website. We encourage you to review this page periodically to stay informed of any changes.

About The Ethnic World

The Ethnic World is a wholesale supplier of Indian ethnic wear based in Surat, Gujarat, one of India's leading textile manufacturing hubs. We supply quality ethnic fashion to retailers, wholesalers, boutique owners, distributors, online sellers, and international buyers looking for reliable wholesale sourcing.

Our collections include wholesale sarees, kurtis, salwar kameez, dress materials, gowns, lehenga cholis, co-ord sets, men's ethnic wear, kids' wear, western wear, accessories, and other fashion products from trusted manufacturers and established brands.

Through our website, customers can explore new arrivals, browse brand catalogues, compare collections, submit wholesale enquiries, and place orders conveniently from anywhere in India and across international markets.

As part of our commitment to transparency, we regularly update our catalogues to reflect new launches, seasonal collections, discontinued products, and manufacturer updates. While we make every reasonable effort to keep product information accurate, availability, colours, fabrics, embroidery patterns, packaging, specifications, and prices may change without prior notice due to manufacturing updates or market conditions.

If you would like to learn more about our company, experience, and business values, please visit our About Us page.

Eligibility to Use Our Website

By using this website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable in your country or jurisdiction.

When accessing or using our website, you agree that:

All information provided by you is accurate, complete, and kept up to date.
You will use this website only for lawful purposes.
You will not attempt to misuse, disrupt, or interfere with the operation or security of the website.
You will not submit misleading information or impersonate another individual, business, or organisation.

Business customers may occasionally be asked to provide additional information to verify billing details, shipping information, business identity, export documentation, or payment details before an order is processed.

We reserve the right to refuse service, restrict access, suspend accounts, or cancel orders if we reasonably believe that false information has been provided, fraudulent activity has occurred, or these Terms & Conditions have been violated.

Customer Accounts

Certain features of our website may require you to register a customer account. Creating an account helps you manage orders, save shipping information, review order history, and receive updates regarding new product collections and important service notifications.

When registering an account, you agree to:

Provide accurate and complete registration details.
Keep your contact information updated whenever changes occur.
Maintain the confidentiality of your account credentials.
Accept responsibility for all activities carried out through your account.

You are responsible for protecting your username and password. If you suspect unauthorised access to your account, please contact us immediately so appropriate security measures can be taken.

Creating an account does not guarantee acceptance of every order. All orders remain subject to product availability, order verification, pricing confirmation, payment verification, and acceptance by The Ethnic World.

We reserve the right to suspend, restrict, or permanently terminate customer accounts that are involved in fraudulent transactions, misuse of the website, policy violations, abusive behaviour, or any activity that may negatively affect our customers, suppliers, or business operations.

Wholesale Orders

The Ethnic World specialises in supplying wholesale Indian ethnic wear to retailers, wholesalers, boutique owners, distributors, resellers, and international buyers. All orders placed through our website are treated as purchase requests and are subject to verification, product availability, pricing confirmation, and final acceptance by The Ethnic World.

Our product catalogue is regularly updated with new collections from various brands and manufacturers. While we make every effort to keep catalogue information current, certain products may become unavailable, discontinued, or temporarily out of stock without prior notice.

By placing a wholesale order, you acknowledge and agree that:

Product availability is subject to current inventory and manufacturer supply.
Submitting an order request does not automatically guarantee order acceptance.
Orders may require verification before confirmation.
Pricing, product availability, and dispatch schedules are confirmed during order processing.
Certain products may have brand-specific purchasing requirements or minimum order quantities.

In some situations, we may contact you to confirm product specifications, quantities, delivery details, billing information, or payment before processing your order. This verification helps minimise order errors and ensures a smooth purchasing experience.

If you require assistance with placing an order or understanding the ordering process, please refer to our How To Order page.

Product Information

We strive to provide accurate product descriptions, images, specifications, pricing, and other information throughout our website. However, product information should be considered descriptive rather than a guarantee of exact appearance or availability.

Many products listed on our website are supplied by different manufacturers and fashion brands. As new collections are introduced, manufacturers may update fabrics, colours, embroidery, prints, packaging, accessories, or design elements without prior notice.

Customers should understand that minor variations may occur between product images and the actual product received. These variations may include:

Colour differences caused by monitor or mobile display settings.
Natural variations in fabrics, textures, and dye lots.
Embroidery, lace, border, or embellishment variations.
Packaging updates made by manufacturers.
Minor design improvements introduced in newer production batches.

Product photographs are provided for reference purposes to help customers evaluate collections before purchasing. Unless specifically stated, accessories, jewellery, handbags, footwear, props, and decorative items shown in product images are not included with the product.

If you have questions regarding a product before placing an order, we encourage you to contact our team for clarification.

Pricing & Payments

All prices displayed on The Ethnic World website are subject to change without prior notice. Although we make every reasonable effort to ensure pricing accuracy, occasional pricing errors, technical issues, or catalogue updates may occur.

If an incorrect price is displayed due to a technical, typographical, or system error, we reserve the right to cancel or refuse the affected order, even if payment has already been initiated. In such situations, customers will be informed and any eligible payment will be handled in accordance with our applicable payment and refund policies.

Prices shown on our website may exclude applicable taxes, shipping charges, customs duties, import fees, or other government charges unless specifically stated. Additional charges, where applicable, will be communicated during the order confirmation process.

Payments are processed using approved payment methods made available by The Ethnic World. Depending on your location and order type, payment options may include online payment gateways, bank transfers, or other authorised payment methods.

For detailed payment methods and instructions, please visit our Payment page.

We reserve the right to delay order processing until payment verification has been successfully completed. Orders identified as suspicious, incomplete, or potentially fraudulent may require additional verification before acceptance.

Order Acceptance & Cancellation

Every order placed on The Ethnic World is subject to review before final confirmation. Receiving an order confirmation email or acknowledgement does not constitute final acceptance of your order.

We reserve the right to accept, decline, modify, or cancel any order for reasons including, but not limited to:

Product becoming unavailable or discontinued.
Incorrect pricing or catalogue information.
Errors in customer information.
Payment verification issues.
Suspected fraudulent or unauthorised transactions.
Unexpected supply chain or manufacturer constraints.
Compliance with applicable legal or regulatory requirements.

If an order cannot be fulfilled, our customer support team will make reasonable efforts to notify you and discuss available alternatives where appropriate.

Customers wishing to cancel an order after confirmation should review our Refund & Cancellation Policy, as cancellation eligibility depends on the order status, production stage, and dispatch process.

Shipping & Delivery

The Ethnic World works with trusted logistics and shipping partners to deliver wholesale orders safely and efficiently within India and to international destinations. Shipping timelines may vary depending on product availability, order quantity, destination, public holidays, customs procedures, weather conditions, or circumstances beyond our reasonable control.

Estimated delivery dates are provided for guidance only and should not be considered guaranteed delivery commitments. While we make every reasonable effort to dispatch confirmed orders promptly, unexpected manufacturing delays, courier disruptions, or regulatory requirements may occasionally affect delivery schedules.

Customers are responsible for providing accurate shipping information when placing an order. Incorrect or incomplete delivery details may result in delays, additional shipping charges, returned shipments, or unsuccessful deliveries.

For complete information regarding shipping methods, delivery timelines, logistics partners, estimated transit times, and shipping charges, please refer to our Shipping Rate page and Logistic Partner page.

Returns & Refunds

Customer satisfaction is important to us, and we strive to resolve genuine concerns in a fair and transparent manner. Since many of our products are supplied as wholesale collections and branded catalogues, return, replacement, and refund eligibility depends on the nature of the issue and the applicable policy.

Customers are encouraged to inspect their shipment immediately after delivery and report any concerns within the applicable time period specified in our policy. Delayed reporting may affect the availability of certain resolutions.

For detailed information regarding return eligibility, cancellations, damaged products, replacements, refund processing, and applicable conditions, please read our Refund & Cancellation Policy.

Cash on Delivery

Cash on Delivery (COD) may be available for selected products, locations, and eligible orders. COD availability is determined based on delivery location, order value, courier serviceability, and other operational considerations.

The Ethnic World reserves the right to approve, decline, or restrict Cash on Delivery for specific orders without prior notice. Certain wholesale orders, customised products, international shipments, or high-value purchases may require advance payment before processing.

Please review our Cash on Delivery Policy for complete terms, eligibility, and important conditions before selecting this payment option.

International Buyers

The Ethnic World proudly serves retailers, wholesalers, distributors, and business buyers from multiple countries. International customers are responsible for ensuring that imported products comply with the laws, regulations, and import requirements of their respective countries.

Import duties, customs clearance charges, local taxes, VAT, GST, brokerage fees, or any other government-imposed charges are generally the responsibility of the buyer unless otherwise agreed in writing.

International shipping timelines may vary depending on customs clearance, local regulations, transportation schedules, and destination country procedures.

For complete guidance regarding export orders, payment options, documentation, customs procedures, and international purchasing, please visit our International Buyer page.

Intellectual Property

All content available on The Ethnic World website, including but not limited to text, product descriptions, product photographs, graphics, logos, icons, videos, catalogues, downloadable materials, page layouts, website design, and other digital assets, is protected by applicable intellectual property laws.

Unless expressly permitted in writing by The Ethnic World, you may not:

Copy, reproduce, republish, or distribute website content.
Download or reuse product images for commercial purposes.
Modify, edit, or create derivative works from our content.
Use our logo, brand name, or trademarks in a misleading manner.
Republish catalogues or product information on another website without written permission.

Product names, brand names, trademarks, and logos belonging to third-party manufacturers remain the property of their respective owners. Their appearance on this website is solely for product identification and does not imply ownership by The Ethnic World.

If you believe that any content published on our website infringes your intellectual property rights, please contact us with sufficient supporting information so the matter can be reviewed appropriately.

Website Usage

We expect every visitor to use our website responsibly and in accordance with these Terms & Conditions. Any activity that interferes with the normal operation, security, or integrity of the website is strictly prohibited.

While using this website, you agree that you will not:

Attempt to gain unauthorised access to our systems or customer accounts.
Upload malicious software, viruses, or harmful code.
Use automated tools, bots, scripts, or scraping software to collect website data without permission.
Submit false enquiries, misleading information, or fraudulent orders.
Misuse our trademarks, business identity, or copyrighted content.
Use the website in any manner that violates applicable laws or regulations.

Any misuse of our website may result in suspension of access, cancellation of orders, legal action where appropriate, and any other remedies available under applicable law.

User Responsibilities

By using The Ethnic World website, you agree to act responsibly and comply with these Terms & Conditions as well as all applicable laws and regulations. You are responsible for ensuring that your use of this website does not interfere with the rights of other users or the normal operation of our business.

As a customer, you agree to:

Provide accurate, complete, and up-to-date personal or business information.
Maintain the confidentiality of your account credentials and login details.
Review product descriptions, pricing, specifications, and order details carefully before confirming your purchase.
Ensure that billing and shipping information is accurate to avoid unnecessary delays.
Respond promptly if additional information is requested for order verification or payment confirmation.
Comply with all applicable import, export, customs, tax, and regulatory requirements applicable in your country.

You agree not to misuse our website, submit fraudulent orders, provide misleading information, attempt unauthorised access to our systems, or engage in any activity that may disrupt our services or negatively impact other customers.

Third-Party Links

For your convenience, The Ethnic World website may contain links to third-party websites, including payment service providers, logistics partners, social media platforms, manufacturer websites, or other external resources.

These external websites operate independently and have their own privacy practices, terms of use, and business policies. The Ethnic World does not control or endorse the content, products, services, or information available on third-party websites.

Accessing external websites is entirely at your own discretion and risk. We encourage users to review the applicable policies and terms of any third-party website before providing personal information or completing transactions.

Limitation of Liability

To the maximum extent permitted under applicable law, The Ethnic World shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website, purchase of products, or inability to access our services.

While we make reasonable efforts to maintain accurate information and uninterrupted website availability, we cannot guarantee that the website will always operate without errors, interruptions, delays, or technical issues.

The Ethnic World shall not be responsible for losses or delays resulting from circumstances including, but not limited to:

Temporary website maintenance or technical failures.
Internet connectivity issues.
Courier or logistics delays.
Manufacturer production delays.
Incorrect information submitted by customers.
Government restrictions or customs clearance procedures.
Events beyond our reasonable control.

Our maximum liability, where legally applicable, shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim.

Force Majeure

The Ethnic World shall not be considered in breach of these Terms & Conditions, nor be held liable for any delay or failure to perform its obligations, where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

Natural disasters such as floods, earthquakes, cyclones, or severe weather.
Fire, accidents, or industrial incidents.
War, civil unrest, terrorism, or government actions.
Pandemics, epidemics, or public health emergencies.
Labour disputes, strikes, or transportation disruptions.
Power failures, internet outages, or communication network interruptions.
Import or export restrictions, customs delays, or other regulatory actions.
Unexpected manufacturer or supplier disruptions.

Where reasonably possible, we will make every effort to minimise the impact of such events and resume normal business operations as soon as circumstances permit.

Changes to These Terms

The Ethnic World reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice to reflect changes in our business operations, legal requirements, industry practices, or website functionality.

Any revised Terms & Conditions become effective immediately upon publication on this website unless otherwise stated. Your continued use of the website following the publication of updated terms constitutes your acceptance of those changes.

We encourage customers to review this page periodically to remain informed of the latest Terms & Conditions.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising from the use of this website or any transaction with The Ethnic World shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat, India, unless otherwise required by applicable law.

Before initiating formal legal proceedings, we encourage customers to contact our support team so that reasonable efforts can be made to resolve concerns through open communication.

Contact Information

If you have any questions regarding these Terms & Conditions, our products, or our services, our team will be happy to assist you.

You can reach us through our Contact Us page, where you will find our latest contact details, business address, email information, and customer support options.

We value transparent communication and strive to respond to customer enquiries as promptly as reasonably possible during our business hours.

Related Policies

These Terms & Conditions should be read together with our other policies and information pages to better understand our business practices, ordering process, and customer support.

Thank you for choosing The Ethnic World. We appreciate the trust placed in our business and remain committed to providing a transparent, secure, and professional wholesale buying experience for customers across India and around the world.